We hope you’ve found our website easy to use. If you have further questions or queries please contact us via email at info@rockpopcandy.co.uk 

General:

For all loose / weigh out sweets the priced weight will include any immediate wrapping.

All orders accepted are subject to these terms and conditions of sale, which supersede any previous terms and conditions.

All descriptions and illustrations contained in this website are only intended to give a general idea of the products. As with all confectionary, specifications may vary slightly.

If you have ordered a mixed product and a single item is out of stock, we may exchange the missing item for similar so as not to delay dispatch. If this is not possible we will contact you to discuss alternatives.

Delivery Information:

All orders received by 1 pm will be despatched the same day where possible unless you instruct us otherwise or the sweets you have ordered are out of stock. We will contact you in the event of any problems or delays.

Orders received outside those times (Weekends, Bank Holidays and Public Holidays) will be despatched on the next working day.

We dispatch using either Royal Mail 1st Class, Royal Mail Next Day, or courier. The approximate delivery times are as follows.

Royal Mail 1st Class – Aim to deliver next Working day. Allow 1-2 days.
Royal Mail Next Day – guaranteed delivery of parcels (up to 10kg) by 1 pm next working day, for orders placed before 1 pm via our website. Excludes weekends, bank holidays.
Courier delivery – tracked & signed for service – delivery in 3-5 working days.
Delivery times cannot be guaranteed and are subject to severe weather episodes etc.

International Requests may be placed via email and we will calculate shipment-specific costs to that order.

Despatch will be to the address exactly as you enter it. Please ensure that the Postal Code is correct. We cannot accept responsibility for uncollected parcels or failed delivery arising from incorrect address details.

If you require guaranteed delivery, next day delivery or any other special arrangements please contact us for a quotation.

These terms and conditions do not affect your statutory rights.

Return of Faulty Goods:

We believe you will be very happy with your order but if a problem arises please contact us immediately via email at info@rockpopcandy.co.uk. We will discuss the problems with you and generate a customer dispute code linked directly to your purchase where applicable.

Please return products with the receipt, dispute code, your contact details and an explanation of the problem. You will be refunded in full subject to abiding by the terms and conditions or, if you prefer, a replacement may be sought.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Similarly, any goods found to have been used will not be replaced or credited.

If you do not contact us within 14 days of receipt, we will be unable to help due to the limited shelf life of many of our products.

 

Customer Care:

Rock Pop Candy is a family run business and we are committed to our high standard of customer care. We hope you have had a positive experience using our shop. If, however, you are not entirely happy with our service or products provided please do not hesitate to contact us and we will do all we can to rectify your problem. We endeavour to respond to all complaints within 24 hours (except weekends). Equally, if you are happy with your items please write a comment on our guestbook or join our Facebook,  Twitter or Instagram family.

www.facebook.com/RockPopCandy
www.twitter.com/RockPopCandy

www.instagram.com/rockpopcandy

 

Nut Allergy and Ingredients:

We’re sorry but we are not a nut free environment. You don’t have to be ‘mad’ to work here, but it helps!

The products we sell, to the best of our knowledge, are manufactured on production lines which may use nut ingredients and therefore we cannot guarantee that nut traces are not present in the products we sell unless a product specifically states that it is Nut Free.

Ingredient lists are not included for most of the orders despatched unless as part of the manufacturers packaging or labelling.

If you require items that adhere to a specific dietary requirement such as vegetarian, halal or kosher please contact us directly as we do stock approved products but cannot list every item and their labelling on our shop site. We will be happy to help wherever possible.

Pricing and Payments:

The price of each Rock Pop Candy Item is listed in £ Sterling and includes VAT at the current rate where applicable.

Delivery charges are added to the item price.

On-line payments are taken at the time of order and all online payments are processed through Sage Pay, a secure payments system to ensure the highest standards of security for our customers, or via PayPal.

We reserve the right to refuse any credit card transactions.

Your Order:

We will acknowledge receipt of your order and will then check the content. If there are any problems we will endeavour to e-mail you within 24 hours. If we are unable to despatch your order due to stock shortages we will e-mail you to offer suitable substitutes of an equal or higher value.

Postage & Packaging:

Relevant p&p charges are added to your selection at check-out.

Maximum weight per UK order is 10kg

Unless by special arrangement packages are sent by Royal Mail or local courier.

Return of Faulty Goods:

We believe you will be very happy with your order but if a problem arises please contact us immediately via email at info@rockpopcandy.co.uk. We will discuss the problems with you and generate a customer dispute code linked directly to your purchase.

Please return products with receipt, dispute code, your contact details and an explanation of the problem. You will be refunded in full subject to abiding by the terms and conditions or, if you prefer, a replacement may be sought.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Similarly, any goods found to have been used will not be replaced or credited.

If you do not contact us within 14 days of receipt we are unable to help due to the limited shelf life of many of our products.

Copyright:

The contents of this website including, photographs, text and design are owned by ROCK POP CANDY and may not be copied without express permission.

 

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Rock Pop Candy and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you may able to link to other websites which are not under the control of Rock Pop Candy. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Rock Pop Candy takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.