Return of Faulty Goods:

We believe you will be very happy with your order but if a problem arises please contact us immediately via email at info@rockpopcandy.co.uk. We will discuss the problems with you and generate a customer dispute code linked directly to your purchase.

Please return products with receipt, dispute code, your contact details and an explanation of the problem. You will be refunded in full subject to abiding by the terms and conditions or, if you prefer, a replacement may be sought.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.

Similarly, any goods found to have been used will not be replaced or credited.

If you do not contact us within 14 days of receipt we are unable to help due to the limited shelf life of many of our products.