All orders received by 11 am Tuesday to Friday will be despatched the same day where possible, unless you instruct us otherwise or the sweets you have ordered are out of stock.
Orders received outside those times (Weekends, Bank Holidays and Public Holidays) will be despatched on the next working day.
All deliveries less than 4kg in weight will be sent via by Royal Mail where possible, or via a suitable courier service. We despatch using Second Class Post unless you have contacted us for a quote for an alternative or faster delivery method. Larger orders will be sent via an alternative courier or you may select “collect in store” when purchasing.
All Orders over 10kg will require you to contact us for a delivery price and will not come into the set delivery price within the webshop.
International Requests may be placed via email and we will calculate shipment-specific costs to that order.
We do not guarantee delivery times but under normal circumstances, your order should reach you within 3 to 5 days.
Despatch will be to the address exactly as you enter it. Please ensure that the Postal Code is correct. We cannot accept responsibility for uncollected parcels or failed delivery arising from incorrect address details
If you require guaranteed delivery, next day delivery or any other special arrangements please contact us for a quotation.
These terms and conditions do not affect your statutory rights.
We believe you will be very happy with your order but if a problem arises please contact us immediately on 01727 859425 or via email at firstname.lastname@example.org. We will discuss the problems with you and generate a customer dispute code linked directly to your purchase where applicable.
Please return products with the receipt, dispute code, your contact details and an explanation of the problem. You will be refunded in full subject to abiding by the terms and conditions or, if you prefer, a replacement may be sought.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited.
Similarly, any goods found to have been used will not be replaced or credited.
If you do not contact us within 14 days of receipt we are unable to help due to the limited shelf life of many of our products.